Deliveries and Returns.
We now only offer collection for our garden furniture. This is due to high courier prices and difficulties in getting a courier to ship large and heavy Items.
For all other products
We currently use UPS for a next day service for UK Mainland deliveries.
For Scottish islands and IOW and the Isle of Man we use a 3 day service via Hermes.
We offer a FREE local delivery service on all products when you spend £100 or more and your delivery address is within 30 miles of PE12 0TT.
Please note that any orders sent back to us by the delivery company due to an incorrect delivery address being specified by the customer, or the customer failing to collect from the delivery company after a missed delivery, a charge may be applied to cover return shipping and deducted from any refund.
WE CAN DELIVER TO A DIFFERENT ADDRESS OTHER THAN YOUR BILLING ADDRESS
You can have your parcel delivered to an alternative address; however, this needs to be done at the time of purchase. When filling out Billing address simply un-tick the box that says ‘Deliver to same address’ you will then be given the option to enter a different delivery address. If this is a business address, always make sure you include the name of the company or organisation in the address field as well as the contact name to ensure your parcel is successfully delivered.
RETURNS FOR FAULTY OR DAMAGED PRODUCTS
We work hard to ensure that the products you receive meet our quality standards. If Products supplied to you are damaged or faulty or are not the products you ordered, please contact and inform us as soon as possible via our Contact us page or email firstname.lastname@example.org. We will refund Products that were damaged or faulty at the time of supply to you.
Please return the product/s to the following address in the original condition within 14 days of receipt, indicating your reason for return including, your preferred action (replacement or refund) and we will assess your return request, and if appropriate, replace or refund your purchase using the original payment method.
All returns should be sent with supporting documentation in original or appropriate packaging to:
Homestead and Garden
The Red Last
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details